Tenant Resources
Real Property Management Seacoast New Hampshire
Resident Benefits Package
At RPM Seacoast NH, all of our residents receive the added value and protection of our Resident Benefits Package.
We’ve partnered with Second Nature to bring our residents a full package of exclusive benefits to enhance their rental experience. In fact, the benefits are so good you may never want to leave!
$1M Identity Protection
1 in 4 Americans are victim of identity fraud. All adult leaseholders get $1M coverage backed by AIG, monitoring through IBM’s Watson, and a dedicated, US-based Identity Restoration Specialist.
Resident Rewards Program
Rent day is now rewards day. You’ll get cash, gift cards, and exclusive discounts you can use to save up to $4500/year on everyday expenses.
24/7 Maintenance Coordination
It always seems like things happen after hours. This makes reporting those pesky maintenance issues easy and fast, either online or by phone.
Online Portal
Access your documents and pay rent through our easy-to-use online portal.
Utility Connection Concierge
One call sets up utility, cable, and internet services – and helps you get the best promos and discount codes available.
Credit Building
We report every rent payment, so you build credit. Average increases of 23 to 42 points in resident scores, so you can qualify for more and save hundreds. We can report up to the past 24 months for an immediate boost.
Renter's Insurance
We’ve secured the industry-leading value policy from an A-rated carrier. You’ll benefit by being added to our master policy, so all of your insurance requirements in the lease are met. If you want a retail individual policy, you can still get that at any time.
*Real Property Management Seacoast NH is not a licensed insurance broker. Please refer to the insurance policy for coverage information.
Vetted Vendor Network
Everyone who services your home is screened to exceed our standards for insurance, licensing, and professionalism for the job.
Maintenance Request
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If you’re having non-emergency requests like:
A/C or heater stopped working
The appliance is not working as expected
Plumbing problems
Hot water heater issues
Garage/door issues
Electrical issues
Report Emergency Issue
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How do I know if it’s a Maintenance Emergency?
Is water leaking uncontrollably?
Is there a gas leak?
Was there a fire?
Are you locked out of your home?
Maintenance Emergency: A condition that causes injury, threatens your health, or causes serious property damage, such as fire, broken gas line/leak, broken water line or flooding, no heat, or a lockout.
Additional Tenant Resources
Every tenant who signs a lease with RPM Seacoast NH will receive access to an online account. Your secure account is convenient and easy to access and provides useful features and information to maximize your rental experience.
- Pay rent online
- Request repairs and maintenance
- Apply for a new rental property
- Give notice to vacate
- Access documents, forms, and checklists such as your lease and procedures
- Communicate with the Real Property Management Seacoast NH team
New Tenants
Sign up and follow the prompts to access your account for the first time. Use the email address and the rental property address you provided during the leasing process. Your login information will be emailed to you. Contact our office if you need assistance.
The best way to pay your rent is to pay online. Paying rent online saves you the time and hassle of bringing a rent check to the office, assists you in paying on time, and is the most secure, accurate, and efficient payment method.
Simply log in to your tenant account and follow the prompts to make a single payment or set up recurring payments each month to ensure your rent will always be paid on time by the due date!
There are two ways to request maintenance or repairs.
- Log in to your tenant account and submit a maintenance request.
- Call our 24-Hour Maintenance Hotline at 603-343-2202 to request maintenance. If it is an emergency, please call us immediately. (Note: If the situation involves a serious water leak, locate the main water valve in your rental home and turn it to the off or closed position.)
Before Requesting Maintenance
For faster resolution, review the following list of suggestions before calling maintenance. You can also find helpful maintenance tips and advice in your tenant account.
| Smoke detector won’t work when tested | Monthly check and replace battery. Notify maintenance at once if not working. |
| Smoke detector beeps softly on and off | Check and replace battery. |
| No power to plugs or switches | Check breaker panel or fuse box. Check and reset. |
| Garbage disposal won’t work | Push reset button on disposal or use allen wrench and turn. |
| No hot water | Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed. |
| Hot water “TOO HOT” | Check thermostat on tank and turn down. |
| Faucet or toilet leaks | Turn off water fixture under sink, toilet at valve and notify maintenance. |
| Toilet plugged | Try plunger. If still plugged call maintenance. |
| Sink plugged | Remove hair from drain |
| Heater not working | Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped? |
| Dishwasher won’t drain | Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up. |
| Refrigerator too warm or too cold | Check thermostat, set correctly. Front and back grills clean. Clean out drain hole. |
Some of our rental properties allow pets. Homeowner preferences and insurance policies generally determine what type and how many pets are allowed.
To find a pet-friendly rental home, search the available properties and click Amenities and select Pets Allowed and if desired, select Fenced Yard.
Pet Application
Many Real Property Management Seacoast NH rental homes allow pets.
We welcome pets in rental homes that allow pets. However, we must ensure tenants are responsible pet owners and respect other residents in the area. Both landlords and tenants should be up-to-date on city ordinances controlling pet ownership and management. The following list of pet ordinances is not exhaustive, but it does cover the main questions pet owners and landlords are likely to have.
Real Property Management Seacoast NH’s Pet Restrictions
Each rental home managed by Real Property Management Seacoast NH may have unique restrictions for pets depending upon the type, number, and size of the pet. In addition, city pet ordinances limit the number of pets per pet owner, with exceptions for newborn pet litters. Most rental properties do not allow certain breeds of dogs, including Dobermans, Rottweilers, Chows, and Pitbulls, because property liability insurance policies will not cover injury caused by these breeds. Real Property Management Seacoast NH tenants who have pets are asked to maintain their own liability insurance in regard to their pets.
General Rules and Regulations
Most cities and counties have pet ordinances that all Real Property Management Seacoast NH clients must abide by as pet owners. Below are common ordinances; however, check with Animal Control in your local area to make sure you understand and comply with all pet rules and regulations.
Normally, you must register your dog or cat with the city within a certain timeframe of acquisition, and the license tag must always be attached to your pet. Most pet licenses need to be renewed periodically.
Most city ordinances require a pet to be kept on a leash at any time the pet is off its owner’s residence, except when in officially designated off-leash city property. Dogs and cats in heat must be kept in a secure enclosure, preventing their exposure to any free-roaming males.
If your dog bites a person or another animal, city pet ordinances usually require you to notify the police or an animal control officer immediately and not leave the scene until an officer has authorized you to do so. Always assist the victim as needed and give your contact information to the victim.
City pet ordinances also usually require you to control your dog’s barking at all times, both day and night, and the police have the power to impound your dog if it is barking incessantly and you can’t be reached.
Whether by law or not, tenants should always clean up after their pets as a courtesy to others and the surrounding property.
As you prepare to move in, here are a few items to help ensure a successful stay. When you sign your lease, we will provide you with the information you need to enjoy and care for your new home and login credentials for your tenant account. Please keep this information handy for easy reference throughout your stay.
Move In Assessment
Within 5 days of moving in, go through your new home thoroughly, then email us a completed Inventory and Condition Form along with photos to visually verify the conditions you describe on the form.
Also note, the completed form stays in the leasing department and does not constitute a maintenance request. If, during your assessment, you find anything that needs maintenance, please submit a maintenance request through your online tenant account. We want you to enjoy your new home and will work with you to ensure the property is well-maintained.
Tenant and Owner Responsibilities
As a resident of a rental home managed by Real Property Management Seacoast NH, we want you to treat the home as if it were your own and be respectful of your neighbors. Taking good care of the property also leads to a faster return of your deposit when you move out.
Your lease outlines your full responsibilities; however, below are some general responsibilities.
- Keep the property clean and orderly, inside and out
- Set up utilities in your name prior to moving in – electricity, water, gas, trash
- Care for landscaping and exterior – lawn, and minor trimming and weeding of shrubs and flowerbeds, sidewalks (e.g., snow removal), exterior light bulbs, window cleaning
- Pest control
- Complete minor and seasonal maintenance – changing light bulbs, furnace filters, refrigerator water filters, and batteries in detectors; maintaining water softener and purification systems; keeping vents clean
- Comply with local, state, and Home Owner Association (HOA) property codes, rules, and regulations
Contact our office if you would like a referral for a vendor for the services listed above.
Owner Responsibilities
Real Property Management Seacoast NH and/or the owner of the rental home you lease are responsible for:
- Ensuring the rental property is clean, safe, and ready for occupancy
- Re-keying all doors leading to the outside for security
- Complying with state and federal laws pertaining to required detectors in the home
- Providing residents with a copy of applicable HOA rules
Rent Payment
You will receive a login for your own online account, where you can pay the rent each month. We encourage you to set up automatic, recurring payments to ensure on-time payment and peace of mind.
Maintenance Request
We want to ensure every rental property stays in great shape, and we encourage you to request maintenance when appropriate to possibly prevent larger issues or costly repairs. When maintenance or repair is needed, log in to your online account or call our maintenance hotline.
Moving out can be a busy and sometimes stressful time. Real Property Management provides checklists and guides to help make your transition smoother, faster, and more organized.
You must give proper notice prior to vacating the property, as outlined in your lease. Real Property Management will conduct a move-out inspection only after all of your personal property has been removed and the property is fully cleaned. We consider you still living at the property until you return the keys (and garage door remote, if applicable) to our office. You will not be allowed to re-enter the home after all keys have been turned into the office.
To assist us in making refunds to you promptly, we ask that you review the security deposit section of the Residential Lease Agreement that you signed when you moved in. This will clarify the refund procedure and explain any additional charges which you may incur.
The better the condition of the property when you leave, the faster the deposit can be returned to you to the forwarding address you provide. If you vacate the property prior to the end of the lease term, you will still be responsible for paying the rent for the remainder of the lease; however, we will do our best to try and lease the property.
Long-Term Relationship
Our goal is to maintain positive relationships with both our property owners and tenants and ensure you are satisfied. If you are pleased with our service, we hope you consider our services again in the future. In addition, we encourage you to email us and offer to post a positive review or provide a testimonial for future marketing use.
Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.
Tenant’s Frequently Asked Questions
How do I apply for a rental property?
You can apply online via our website. Find the listing you’re interested in and click “Apply Now.” Complete the application form and submit the required documents (ID, proof of income).
What credit score do I need to rent from Real Property Management Seacoast New Hampshire?
We evaluate each application holistically rather than on credit score alone, but generally we look for applicants with a credit score of 600 or above, verifiable income of at least 2.5–3x the monthly rent, a clean rental history, and no recent evictions.
If you have questions about your specific situation before applying, contact us and we’re happy to discuss it.
How long does the rental application process take?
Most applications are processed within 1–3 business days once all required documents are submitted — including a valid photo ID and proof of income. We move as quickly as we can because we know housing decisions are time-sensitive.
You can apply directly through any listing on our available rentals page.
Can I transfer my application to another property within your portfolio?
Yes, your application is valid for 90 days. Please contact us if you’d like to move it to another property managed by us.
Is there a screening fee, and is it refundable?
Yes, a non-refundable screening fee is required, which covers background and credit checks, as well as the time needed to process the applications.
How do I pay rent, and what payment methods are accepted?
Rent can be paid through the tenant portal using debit/credit cards or electronic checks (ACH).
Can I set up automatic payments for rent?
Yes, you can set up auto-pay through the tenant portal to avoid late fees. This option is under the “Payments” section.
What happens if I miss a rent payment or pay late?
Late fees will apply as per your lease agreement. If you anticipate a delay, please contact us immediately to discuss your situation.
How do I submit a maintenance request?
You can submit maintenance requests through the tenant portal. Provide a detailed description of the issue and upload photos if possible.
What do I do in a maintenance emergency?
For true maintenance emergencies — such as a gas leak, active flooding, no heat in winter, a serious electrical hazard, or a security issue — call us immediately at (603) 343-2202.
Do not wait to submit a portal request for situations that pose an immediate risk to safety or the property. We have after-hours protocols in place to respond to urgent situations around the clock.
How long does it take for maintenance requests to be resolved?
Emergency repairs are usually addressed within 24-48 hours, while non-urgent issues may take a few days, depending on the complexity of the repair.
Do you have pet-friendly rentals in Dover, Portsmouth, or Hampton, NH?
Pet policies vary by property and are set by the individual property owner.
Some properties in our Seacoast NH portfolio do welcome pets, sometimes with a pet deposit, monthly pet rent, or breed and size restrictions.
Check individual listings on our rental search page for pet-specific details, or contact us and we can help you identify pet-friendly options in your preferred area.
Are pets allowed in the rental?
Pet policies vary by property. Please check the listing for pet-related information, including deposits, pet rent, and any breed restrictions.
What utilities are included in my rent?
Utilities vary by property. Your lease will specify which utilities (if any) are included, such as water, trash removal, or electricity.
How do I give notice when I want to move out?
Your lease agreement specifies the required notice period — typically 30 days for month-to-month tenancies under New Hampshire law (RSA 540:2).
To provide notice, contact our office in writing or through your tenant portal. Please review your specific lease terms, as giving proper notice in the right timeframe is important to avoid additional charges.
What happens to my security deposit when I move out?
After you move out, we conduct a move-out inspection and compare the property’s condition against the original move-in inspection report.
Under New Hampshire law (RSA 540-A), your security deposit must be returned or an itemized statement of any deductions provided within 30 days of your lease end date.
Normal wear and tear is not chargeable; damage beyond that may be deducted. We document everything with photos to ensure the process is transparent and fair for all parties.
How do I access my lease agreement and other documents?
Log in to your tenant portal, and you’ll find all important documents under the “Documents” tab.
